The Digital Accessibility team is responsible for developing any communications to end users around critical digital accessibility issues. The process is as follows:
- The Digital Accessibility team develops a communication that covers what the issue is and which disability communities the issue would impact.
- The communication is reviewed by leadership and by legal prior to being communicated to either all employees or all students.
- Any recommended changes to the communication should be reviewed and confirmed by the Digital Accessibility team. We have encountered issues in the past where the rewording of the content by a product owner would have an inaccurate and negative impact.
- Once the communication is approved, the product owner should send it to campus product owners to communicate at the campus level. The digital accessibility team should be copied so they can document when the communication was sent out.
- A follow up communication should be sent out when the critical issue is resolved.